Hi there,
I'm after any feedback on print-at-home ticketing from anyone who has recently gone through setting this up.
Are there any pitfalls to be aware of? unexpected costs? major 'roadblocks'?
I'm just trying to gather some anecdotal evidence at this stage so any advice offered would be much appreciated!
Many thanks,
Emma
We just launched print-at-home and so far it has been working very smoothly and the feedback we have received from our patrons has been very positive.
My advice is that you make sure your ticketing staff has access to see any exceptions happening with the orders selecting the print-at-home delivery. Our IT staff set it up so that any exceptions are delivered to a specific mailbox that all the ticketing managers can access. This way we know immediately if there is an issue and can begin working to resolve it even before the patron contacts us.
We didn't run into any unexpected costs or major roadblocks. In all, it was a fairly straightforward implementation.