Hi all,
We have a new temporary exhibition opening soon which will be timed entry and limited capacity (running every 30 minutes, 14 times a day, 7 days a week, 60 people at a time). We are needing to send out a number of complimentary tickets to invite people to see the exhibition, but don’t want to have to allocate them a specific date and time slot- we would like them to be able to choose when they visit. We therefore can’t print them as comp tickets for a specific day/time.
The best solution we have come up with so far is to make a voucher (outside of Tessitura) and then have the person either turn up on the day and redeem their voucher at our ticket desks or pre-book their timeslot through our Box Office phone line.
As we are new to Tessitura, we are wondering how other organisations are dealing with these sort of tickets?
Thanks,
Alison
Hi Alison -
We don't have your timed excitement here, but we do send out comp vouchers from our system. We have a separate dummy performance. When we need comps we pull each comp as a 'seat'. If we know the account, we put them in the account, otherwise it goes in the requesting department's Tessitura account. People get a letter (or you could directly print tickets as vouchers from that performance) and when they go to redeem we 'return' that voucher and pull a real ticket for them. This way we can not only track how many are out there still, but we can see how many are redeemed and by whom.
You could also return them after the fact if you want someone to just be able to walk up with the voucher/ticket and use it.
Hope that makes sense!
HeatherSeattle Rep