Import/export and reporting

Thanks everyone, all very interesting info.

Marty – its not a rollover scenario so what you described sounds like what we’re dealing with.

Kevin - while they’re both GA seating they are two different Facilities (ie two different theatres at our venue). The original is always GA, the one we’re moving to is a ‘flexible’ space that has a GA block which can be used in lieu of the set seating configs. We black out all seats except the GA when being used like this.

We want to move it so remaining inventory sold (plus the historical data on sales already made) reflects where the performances will actually take place.

Ryan – re the payment method. Still not clear for the imported orders if we used a ‘real’ payment method (such as cash) would those payments be ignored by that days postings?

So if I’m understanding the conversation we could:

1.       Export the data from original perf

2.       Use the Performance Seat Release utility to refund the orders, and put monies on account

3.       Import the orders seated unpaid into the new perf

4.       Have Box Office process the new orders manually using the “on Account” payments

Will check with Box Office whether they think this will work …

And that’s why you ask the guy who wrote the code, not the guy who wrote the documentation.  J

So you pretty much have to use some sort of dummy/write off payment method.  You could use the Performance Seat Release utility to release the seats, but you are going to end up with all that money stuck on account, and the only way to remedy that is manual processing.

Peter, you said you are moving from one GA facility to another.  Since they are GA, why do you need to make a move?  I’m just wondering if there might be some other way to accomplish your ultimate goal.

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Thanks everyone, all very interesting info.

Marty – its not a rollover scenario so what you described sounds like what we’re dealing with.

Kevin - while they’re both GA seating they are two different Facilities (ie two different theatres at our venue). The original is always GA, the one we’re moving to is a ‘flexible’ space that has a GA block which can be used in lieu of the set seating configs. We black out all seats except the GA when being used like this.

We want to move it so remaining inventory sold (plus the historical data on sales already made) reflects where the performances will actually take place.

Ryan – re the payment method. Still not clear for the imported orders if we used a ‘real’ payment method (such as cash) would those payments be ignored by that days postings?

So if I’m understanding the conversation we could:

1.       Export the data from original perf

2.       Use the Performance Seat Release utility to refund the orders, and put monies on account

3.       Import the orders seated unpaid into the new perf

4.       Have Box Office process the new orders manually using the “on Account” payments

Will check with Box Office whether they think this will work …

And that’s why you ask the guy who wrote the code, not the guy who wrote the documentation.  J

So you pretty much have to use some sort of dummy/write off payment method.  You could use the Performance Seat Release utility to release the seats, but you are going to end up with all that money stuck on account, and the only way to remedy that is manual processing.

Peter, you said you are moving from one GA facility to another.  Since they are GA, why do you need to make a move?  I’m just wondering if there might be some other way to accomplish your ultimate goal.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!