Has anyone exported a show out of a fixed season order into a new order to switch the facility. What kind of issues did people run into with reporting, or possible double reporting of revenue?
We just got done doing this. We created a dummy season. In that season we created a dummy performance that used the new facility. Export out of the original performance into excel modify the seats to their new locations if the current rows or seats between the new and old facility do not match. Then do the import. We then rolled from the dummy performance into the new subscription.
If you are using price type mapping between the two packages, I would just drop a comp price map onto each price type in the dummy performance.
Another option using the same dummy setup as above, is to manually seat the patrons into the dummy performance instead of doing the export and then do the rollover. I would do this route if there isn't a ton of subscribers.
By doing this in a dummy season and performance, it is easy to separate out that this not real revenue and does not show up under any real season's reports.
Marty Jones
Director of Information Services
Omaha Performing Arts1200 Douglas Street
Omaha, Nebraska 68102
P 402.661.8469
Marty.Jones@omahaperformingarts.org
www.omahaperformingarts.org
For tickets, call Ticket Omaha at 402.345.0606
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nichole MinesSent: Tuesday, May 10, 2011 11:42 AMTo: Martin A. JonesSubject: [Tessitura Ticketing Forum] Import/export and reporting
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Hi Marty
I have a related question. We have a run of perfs we want to move from one GA facility to another.
I was going to try using Import/Export but I'm unclear what happens (if anything) to the 'exported' order in the original perf and how payments are handled, so i would be interested to hear from anyone who has tried this scenario.
It feels like we're going to end up with a copy of the original perf but all the original data including payments remains in that perf? And should i be using a dummy payment method in the import set - if you use a 'real' payment method does that generate a posting?
Otherwise is there some other means of cancelling/refunding all orders in a perf and re-creating them in a new facility/perf?