Gen Admin facility

I created a new general admission facility.  Somehow a row of seats is unviewable on my facility map so even if I were to apply kill holds on all the seats I can there are 22 seats available to sell.  How can I remove that row or adjust my viewing screen?

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    Did you validate completeness after creating the new facility? If something is off with the seattypes or other aspects it might give you weird results.

    Or if you're sure that facility it set up properly, you could have someone with access to sql server try running UP_POPULATE_TX_PERF_SEAT, UP_REBUILD_ALL_BSMAPS, UP_UPDATE_BSMAP_SEQUENCE, UP_UPDATE_LOGICAL_NOS, UP_UPDATE_ZONE_NO and UP_UPDATE_COMP_MAPS. Usually you only need to do that if you change the facility after sales have happened, but it could solve your issue.

    Once a million years ago we did have an issue with a facility where seats were non-seats in facility manager, and we had run all those scripts several times and still half the seatmap was coming up as seats in performances, and it turned out there were values in tx_perf_hc for the perfs in question that oughtn't have been there and once we cleared those out the seats went displayed properly as nonseats. 

     

     



    [edited by: Amanda Freeman at 2:37 PM (GMT -6) on 22 Apr 2011]
Reply
  •  

     

    Did you validate completeness after creating the new facility? If something is off with the seattypes or other aspects it might give you weird results.

    Or if you're sure that facility it set up properly, you could have someone with access to sql server try running UP_POPULATE_TX_PERF_SEAT, UP_REBUILD_ALL_BSMAPS, UP_UPDATE_BSMAP_SEQUENCE, UP_UPDATE_LOGICAL_NOS, UP_UPDATE_ZONE_NO and UP_UPDATE_COMP_MAPS. Usually you only need to do that if you change the facility after sales have happened, but it could solve your issue.

    Once a million years ago we did have an issue with a facility where seats were non-seats in facility manager, and we had run all those scripts several times and still half the seatmap was coming up as seats in performances, and it turned out there were values in tx_perf_hc for the perfs in question that oughtn't have been there and once we cleared those out the seats went displayed properly as nonseats. 

     

     



    [edited by: Amanda Freeman at 2:37 PM (GMT -6) on 22 Apr 2011]
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