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Ticket Order Import Utility

Amy Aldrich
$organization

Hello,

I am preparing an excel file for the Ticket Import Utility, and the first 5 columns in the spreadsheet are to be left blank as we don't have any data to input in them. According to the documentation, they have to be present even though there isn't any data for them. I am running into the issue that  when the file is saved it deletes those first blank 5 columns. There is no header so it just thinks its blank data. The rest of the blank columns in the spreadsheet are fine, its just the ones at the beginning before the data in the columns begins.

Has anyone ran into this before and might you have a solution to keep the blank columns?

Thanks!

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  • $organization
    Here's a final tip. It's o.k. to include a header row. I think the doc may say not to do it, but all that will happen is that it will register that row as an error; it will not prevent the import from completing successfully.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com
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  • $organization
    Here's a final tip. It's o.k. to include a header row. I think the doc may say not to do it, but all that will happen is that it will register that row as an error; it will not prevent the import from completing successfully.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com
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