Hi,
Our ticketing people have found that sometimes ticket orders are entered then closed instead of being saved. Since this results in no ticket being sold, they want to be able to determine which constituents this has happened to. Does anybody have a method they use to report on these cases?
Thank you,
Jeff
I know what Jeff means…he means the “OH &%$!” seats you know when you hit Cancel instead of Done. Unfortunately, I don’t think there is any way to find those.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michal ObuchowskiSent: Tuesday, March 29, 2011 9:23 AMTo: Nicole KeatingSubject: Re: [Tessitura Ticketing Forum] Identifying unsaved orders
Are you referring to 'locked' seats or 'unpaid' seats?
M.
From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>Sent: 3/28/2011 3:11:14 PM
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Yes, that is it exactly, those orders that have been cancelled or closed rather than saved. The only indicator we have been able to come up with so far (we think) is that the information in t_account_data gets updated but there is no order.