PAHS Exception Data

Matt Hilgers $organization over 15 years ago

Is it possible to get the order number or customer number in the PAHS exception email? It's a value available for the email sent with the tickets, but the documentation does not have either listed as a value available for exception emails. For instance, the email sent with tickets allows @@OrderNumber to be present in the email but not in the exception email. this would be useful for rapid troubleshooting.

Parents

Chris Hipschen $organization over 15 years ago

I had the same idea and added @@Order_no and @@Customer_no to the error email template hoping that it would inlude the info but it did not. I didn't really pursue it any further.

An example of the output is below....

Message:

Failed to print order.

Severity:

Error

Exception:

Server was unable to process request. ---> Order is already locked by batch 54442

Order 1178515 could not be locked - SoapException

Source:

Order

StackTrace:

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at ETicketServerLibrary.API.Tessitura.GetTicketPrintInformation(String sWebSessionId, Int32 iOrderId, String sHeaderDesign, String sTicketDesign, String cReceipt, String cReprint)

   at Tessitura.ETicket.WindowsService.Orders.ProcessOrder(Int32 orderNumber, String receipt, PahtsSettings settings)

   at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt)

Order Date:

@@OrderDate

Order Number:

@@OrderNumber

Customer Number:

@@CustomerNumber

Thank You, Tessitura Team

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