Hi all,
Auckland Museum is nearing the Go-Live phase of our implementation and in a discussion yesterday, we discovered that although the system will return a negative amount if a customer pays with cash a total greater than the amount due, it will not let you close the order until you have manually corrected. We have a number of international visitors through our Museum that do opt to pay by cash and was wondering what processes other organsiations have in place to reduce operator error?
Cheers,
Lisa
Hi Lisa,
By "manually corrected" do you mean updating the cash received amount to equal the exact amount of the order? If that's the case, all you need to do is press Insert in the payment window and it will automatically use the overage amount as a negative balance, which you can then apply back to Cash to give as change.
~Dan
Hi Dan,
That is exactly what I meant. thank you for your assistance :-)