I've been getting some ETicket Exceptions sent back from our Print at Home server. I'm confused because 90% of the time the function works correctly, but for a few orders it sends back the error below. It seems that the server sometimes tries to find templates in the TEST template folders instead of the LIVE folders which the config file is set up to access. Any ideas of what I'm missing or where to start checking?
Thanks for your help!
Patrick Desgrange
Ticket System Administrator
Cincinnati Playhouse in the Park
Patrick.desgrange@cincyplay.com
Phone: (513) 345-2242
Fax: (513) 345-2276
Message:
Failed to print order.
Severity:
Error
Exception:
Access to the path 'C:\Program Files\Tessitura\Tessitura ETicket Server - Test\Templates\Pdf\2138.pdf' is denied. - UnauthorizedAccessException
Source:
Order
StackTrace:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at zz93.bl.c() at zz93.bl.a() at ceTe.DynamicPDF.Merger.PdfDocument.g() at ceTe.DynamicPDF.Merger.PdfDocument..ctor(h7 A_0, String A_1) at ceTe.DynamicPDF.Merger.PdfDocument..ctor(String filePath) at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options) at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets) at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Int32 totalCount, Int32 currentCount, PahtsSettings htOrgSettings) at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt)
Thank You, Tessitura Team