While not directly a Tessitura issue (although I can spin it that way if necessary), I would appreciate hearing from my colleagues on the issue of Internet access and company email addresses for part-time box office staff.
1. Do you allow your part-time staff access to the internet while at work? If you do, do you have any limitations on what sites your staff can access? I'm looking for the pros and cons of granting internet access.
2. Do you provide your part-time staff with personalized work email addresses? Pros and cons. I'm worried about emails going unanswered in personal email accounts for days while the part-time staff person is not working.
I appreciate any and all comments on this issue.
Thanks in advance,
Elizabeth Carlock Director, Ticketing Services The Granada/Santa Barbara Center for the Performing Arts
Elizabeth Carlock
Director, Ticketing Services
The Granada/Santa Barbara Center for the Performing Arts
Dear Elizabeth,
We do provide all our staff with full internet access, as we went them to be able to provide a range of information to customers that extends beyond our own goods and services. We find this an essential part of our service delivery and it works very well. Our team is very small (5 part time) and I know they do use social media sites – but I trust that they will put the duties of the role as their top priority during their shift (and they do!). I understand that for larger organisations, giving this level of trust may not always be appropriate.
We do provide them with personalised email addresses, but this is mainly for internal use only (to communicate things specific for their shift and for them to also be able to file important information in their own personal way). Public communication in and out is done through a generic Box Office account that they all have access to.
I hope this helps!
Beau Vigushin
{MELBOURNE RECITAL CENTRE}
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