Part-Time Internet Access and Organizational email addresses

Hi Liz!

Our Box Office/Call Center Staff is mostly part time.  They do have e-mail addresses but they are mostly there to receive e-mails from their managers.  Customers are encouraged to send to a shared e-mail address.

Our IT department has limited their CPUs to only access a list of approved websites.  It created quite the controversy at first, but way too much time was being spent on social media sites prior to the block.

From: Elizabeth Carlock [mailto:bounce-elizabethcarlock8778@tessituranetwork.com]
Sent: Friday, February 18, 2011 3:53 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Part-Time Internet Access and Organizational email addresses

While not directly a Tessitura issue (although I can spin it that way if necessary), I would appreciate hearing from my colleagues on the issue of Internet access and company email addresses for part-time box office staff.

1.  Do you allow your part-time staff access to the internet while at work?  If you do, do you have any limitations on what sites your staff can access?  I'm looking for the pros and cons of granting internet access.

2.  Do you provide your part-time staff with personalized work email addresses?  Pros and cons.  I'm worried about emails going unanswered in personal email accounts for days while the part-time staff person is not working.

I appreciate any and all comments on this issue.

Thanks in advance,

Elizabeth Carlock

Director, Ticketing Services

The Granada/Santa Barbara Center for the Performing Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Liz!

Our Box Office/Call Center Staff is mostly part time.  They do have e-mail addresses but they are mostly there to receive e-mails from their managers.  Customers are encouraged to send to a shared e-mail address.

Our IT department has limited their CPUs to only access a list of approved websites.  It created quite the controversy at first, but way too much time was being spent on social media sites prior to the block.

From: Elizabeth Carlock [mailto:bounce-elizabethcarlock8778@tessituranetwork.com]
Sent: Friday, February 18, 2011 3:53 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Part-Time Internet Access and Organizational email addresses

While not directly a Tessitura issue (although I can spin it that way if necessary), I would appreciate hearing from my colleagues on the issue of Internet access and company email addresses for part-time box office staff.

1.  Do you allow your part-time staff access to the internet while at work?  If you do, do you have any limitations on what sites your staff can access?  I'm looking for the pros and cons of granting internet access.

2.  Do you provide your part-time staff with personalized work email addresses?  Pros and cons.  I'm worried about emails going unanswered in personal email accounts for days while the part-time staff person is not working.

I appreciate any and all comments on this issue.

Thanks in advance,

Elizabeth Carlock

Director, Ticketing Services

The Granada/Santa Barbara Center for the Performing Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!