ADA and Online Ticketing

Former Member
Former Member $organization

I just received this from the Cultural Arts Access list serve and thought the network community might be interested in the information provided!

If you have any questions I will do my best to answer them.

Nicole

FREE WEBINAR (Share with your cultural networks)

2010 ADA Regulations and Online Ticketing Webinar

For additional information go to: www.adaconferences.org/Ticketing/<http://www.adaconferences.org/Ticketing/>

To register go to: http://www.adaconferences.org/Ticketing/Register/

The ADA National Network, the John F. Kennedy Center for the Performing Arts, Knowbility and the International Ticketing Association announce a webinar program addressing the new ticketing regulations found in the 2010 revisions to the ADA regulations. The session is being coordinated by the Great Lakes ADA Center and Mid-Atlantic ADA Center (formerly DBTAC)

DATE:

February 25, 2011

TIME:

* Eastern: 2:00 - 4:00 pm

* Central: 1:00 - 3:00 pm

* Mountain: 12:00 - 2:00 pm

* Pacific: 11:00 - 1:00 pm

* Alaska: 10:00 - 12:00 pm

* Hawaii: 9:00 - 11:00 am

Topic:

* The 2010 ADA Regulations and Online Ticketing

On March 15, 2011 the U.S. Department of Justice's 2010 Revised Regulations on the Americans with Disabilities Act (ADA) become enforceable. These regulations notably include provisions regarding the sale of accessible tickets, including providing people with disabilities with the opportunity to purchase tickets using the same methods available to patrons without disabilities. While you may have policies in place and staff trained to sell tickets over the phone and in person at the Box Office, are you ready to sell accessible seats on the Internet?

Selling accessible tickets online impacts everything from your ticketing policies to your website. This FREE webinar will review the ticketing regulations with a particular emphasis on online sales, including a look at the process and accessibility features that should be built-in from the start. There will be plenty of time for Q&A so come prepared with your questions!

Presenters:

Betty Siegel, Manager of Accessibility, The John F. Kennedy Center for the Performing Arts, Washington DC

Betty Siegel has specialized in arts and disability issues for over twenty five years. She started in the field at Arena Stage in Washington, DC, moved to Austin TX where she ran a small arts and disability non-profit, and was certified as a sign language interpreter. She is currently Director of Accessibility at the John F. Kennedy Center for the Performing Arts in Washington, DC. She oversees accessibility compliance, policies, and accommodations for all performances, programs, events, and facilities. She initiated and works on national and international projects such as the Leadership Exchange in Arts and Disability (LEAD) network of cultural arts administrators. Ms. Siegel holds a JD and is currently licensed to practice law in the Commonwealth of Virginia.

Sharron Rush, Executive Director, Knowbility, Austin, TX

Sharron Rush is the co-founder and Executive Director of Knowbility, a nonprofit organization that grew from the first Accessibility Internet Rally (AIR) in Austin in 1998. Ms. Rush leads the effort to replicate the AIR program in cities throughout the country. Ms. Rush believes strongly in the power of technology to support the independence of people with disabilities - and in the value of dynamic, ongoing collaboration to strengthen communities. She has led Knowbility to national recognition, including appearances on the Oprah Winfrey TV show, "Best Practice" feature at the National Labor Skills Summit, and recognition for excellence and innovation by the Peter F. Drucker Foundation. In April of 2001, she was named one of the Top 25 Women of the Web and in March 2002, she received the Dewey Winburne Award for Community Service through Interactive Media. She is a ComputerWorld Laureate, an advisor to the SXSW Interactive Media Conference, was named Community Tech C hampion by the Congressional Black Caucus and co-wrote the book, Maximum Accessibility which is recognized as one of the definitive accessibility resources. Ms. Rush annually assembles the best minds in web accessibility to deliver training conferences that teach and define interactive accessibility from the basics to the bleeding edge.

Representative from US Department of Justice, Civil Rights Division

Continuing Education Recognition (CER):

* Certificate of Attendance

Cost:

* Free


Parents
  • Former Member
    Former Member $organization
    Hi Brian!

    I've attended LEAD for a couple of years now and after listening to today's webinar I can say without any hesitation that you are incorrect. It is true that there are some things that do not need to be completed until next year, but tickets on the web is not one of those things. Wheelchair seats on the web need to be up and running by March 15 of this year if you want to be in compliance with the new regulations. The representative from the DOJ did mention on the webinar today that they know it could take more time for some organizations but they expect it to be in process for any organization that sells tickets. Betty did say that the webinar should be posted in the next two days for everyone to access. It was a little long, but good, authoritative information.


    From: Brian Franko <bounce-brianfranko2320@tessituranetwork.com>
    To: Nicole Keating
    Sent: Fri Feb 25 21:32:27 2011
    Subject: RE: [Tessitura Ticketing Forum] ADA and Online Ticketing

    We attended the LEAD conference in San Diego, which is all about accessibility for arts organizations.  The Kennedy Center produces the event and they did a number of presentations on this stuff. 

    We are under the impression that we do not need to be in compliance until March 2012. 

    Take a look at this link:  http://www.ada.gov/regs2010/ADAregs2010.htm

     

    From: Gawain Lavers <bounce-gawainlavers9512@tessituranetwork.com>
    Sent: 2/25/2011 12:32:14 PM

    We're not aware of any such grace period, but would welcome it.  Our box office manager has been our point person for keeping on top of this, and her impression, coming from Intix and also discussions with her contacts within various ADA groups is that March 15th is something of a drop-dead date: i.e. "You didn't have this in place when I tried to buy a ticket, so now I'm going to sue you."

    We had previously been confused about the two documents, and were under the impression that the "modes of distribution" part was Accessible Design standards, alas until about a month ago.

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • Former Member
    Former Member $organization
    Hi Brian!

    I've attended LEAD for a couple of years now and after listening to today's webinar I can say without any hesitation that you are incorrect. It is true that there are some things that do not need to be completed until next year, but tickets on the web is not one of those things. Wheelchair seats on the web need to be up and running by March 15 of this year if you want to be in compliance with the new regulations. The representative from the DOJ did mention on the webinar today that they know it could take more time for some organizations but they expect it to be in process for any organization that sells tickets. Betty did say that the webinar should be posted in the next two days for everyone to access. It was a little long, but good, authoritative information.


    From: Brian Franko <bounce-brianfranko2320@tessituranetwork.com>
    To: Nicole Keating
    Sent: Fri Feb 25 21:32:27 2011
    Subject: RE: [Tessitura Ticketing Forum] ADA and Online Ticketing

    We attended the LEAD conference in San Diego, which is all about accessibility for arts organizations.  The Kennedy Center produces the event and they did a number of presentations on this stuff. 

    We are under the impression that we do not need to be in compliance until March 2012. 

    Take a look at this link:  http://www.ada.gov/regs2010/ADAregs2010.htm

     

    From: Gawain Lavers <bounce-gawainlavers9512@tessituranetwork.com>
    Sent: 2/25/2011 12:32:14 PM

    We're not aware of any such grace period, but would welcome it.  Our box office manager has been our point person for keeping on top of this, and her impression, coming from Intix and also discussions with her contacts within various ADA groups is that March 15th is something of a drop-dead date: i.e. "You didn't have this in place when I tried to buy a ticket, so now I'm going to sue you."

    We had previously been confused about the two documents, and were under the impression that the "modes of distribution" part was Accessible Design standards, alas until about a month ago.

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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