Custom subscriptions on website

Hey Julia – there really is no way of doing this.  We dealt with this for years, but we don’t have to deal with it anymore since we killed subscriptions, except for with National Philharmonic.  For National Philharmonic (and what we used to do for our own) is just put a disclaimer online that says for different amounts of seats call the ticket office -  see bottom of page here

http://www.strathmore.org/npsubscriptions/performances.asp

And even doing it this way requires custom programming online and custom reporting, because there is no canned tessy report for chooser packages.

Suggest you cost out the amount of money you would spending setting up all this custom programming and website and reporting and see if it makes sense for ROI to spend the enormous amount of time/expense it takes to get this done.

Now, this could have changed in the last year, I wasn’t at this year’s conference, so I didn’t hear any updates, and I haven’t seen any notices, but this has been an issue for folks like us for years.  I know they are trying to solve it with Next Gen as it was brought up extensively at all the Next Gen work sessions I have been at.

Jen

We would like for our patrons to have the ability to buy a custom subscription on our website with a different number of tickets for each performance.  Currently, they have to purchase the subscription with the lower number of tickets, and then add the additional tickets as add-ons.  Unfortunately this gets very confusing for our patrons and most of them can't figure it out.  Does anyone have any suggestions on how to make this easier on the website?  We are considering having the performances in a custom subscriptions be added to the cart as single line items with the custom pricetype, but we're not sure what the ramifications of this might be since there will be no custom package.  (such as reporting issues) 

Thanks!

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Hey Julia – there really is no way of doing this.  We dealt with this for years, but we don’t have to deal with it anymore since we killed subscriptions, except for with National Philharmonic.  For National Philharmonic (and what we used to do for our own) is just put a disclaimer online that says for different amounts of seats call the ticket office -  see bottom of page here

http://www.strathmore.org/npsubscriptions/performances.asp

And even doing it this way requires custom programming online and custom reporting, because there is no canned tessy report for chooser packages.

Suggest you cost out the amount of money you would spending setting up all this custom programming and website and reporting and see if it makes sense for ROI to spend the enormous amount of time/expense it takes to get this done.

Now, this could have changed in the last year, I wasn’t at this year’s conference, so I didn’t hear any updates, and I haven’t seen any notices, but this has been an issue for folks like us for years.  I know they are trying to solve it with Next Gen as it was brought up extensively at all the Next Gen work sessions I have been at.

Jen

We would like for our patrons to have the ability to buy a custom subscription on our website with a different number of tickets for each performance.  Currently, they have to purchase the subscription with the lower number of tickets, and then add the additional tickets as add-ons.  Unfortunately this gets very confusing for our patrons and most of them can't figure it out.  Does anyone have any suggestions on how to make this easier on the website?  We are considering having the performances in a custom subscriptions be added to the cart as single line items with the custom pricetype, but we're not sure what the ramifications of this might be since there will be no custom package.  (such as reporting issues) 

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!