Hi,
Our Patrons Services Manager was just running the Invoice Billing utility and there were quite a lot of failures. There were the usual ones, which were people with faulty credit card numbers, but there were also a lot which failed where the constituent had two credit card numbers on their record.
Does anyone know if this would cause a failure on invoice billing and, if so, what's the best away around it? Or should we be looking for an answer somewhere else?
Cheers,
Matt
Matt -
A couple of ideas here.
1. In Campaigns - Payment Methods there is a column that is Default for Billing. Are you using that?
This is from the Invoice Billing doc (which I also recommend reading)
When a credit card number is recorded for invoice billing, only the credit card account type (Visa, MasterCard, American Express, etc.) is recorded. The payment methods used for credit cards when billing is run are those marked as Default for Billing within a payment method group. For example, when a Visa card is recorded for automated billing any payment method with an account type of Visa could be used to process the billing (i.e. Ticketing Visa, Development Visa, Web Visa). The Default for Billing box indicates specifically which payment method with a Visa account type should be used.
2. The other question is when the billing schedule is created is a credit card being selected? There is a bit about that in the Ticket Order Processing help document.
- HeatherSeattle Rep