How would I isolate Gift Certificates that have not been printed?
I have a certain user group that has not been printing gift certificates and I am having a hard time isolating these orders so that I can print them out.
-I can't use order search because there is not a performance or season GCs belong to
-I can't use Gift Certificate batch printing to see them as all the GCs that are 'printed' online are not marked as printed in the order and I only need the GCs processed over the phone.
-The GC reports do not display sales channel, so I can't dump them into excel and isolate them there.
I feel that there might be a very simple answer I'm not seeing.
Our Mail room person uses the Payment Details for Refunds report (in the Finance folder). The parameters are usually just for the previous day as she prints them daily, the start and end amount is set to the highest value. Payment Types is GIft Voucher, Reprint is No and Update Rows is No.
This then gives a report that details all the Gift Vouchers for the date range; our Mail Room person can then print anything that is a negative value (not been used); it tells you who created the order so it may be of some help to you.
The only downside of the report is that it can be used to Update rows, so you have to be careful that you always run it in Updaet Rows = No to avoid any problems.
Caryl