I have a problem with a performance which has 143 comps issued when I look at the Performance Sale Analysis report or in the Performance Summary screen in Season Manager, but has 145 comps in the Performance Sales Summary reports. Even stranger, when I export the sales summary data to Excel, the extra 2 'comps' appear to have £40 against them.
Oh, and our Comp Reason report is showing 142 comps!
I am completely at a loss to think of what could be causing this - any ideas welcome!
I have a problem with a performance which has 143 comps issued when I look at the Performance Sale Analysis report or in the Performance Summary screen in Season Manager, but has 145 comps in the Performance Sales Summary reports. Even stranger, when I export the sales summary data to Excel, the extra 2 'comps' appear to have £40 against them. Oh, and our Comp Reason report is showing 142 comps! I am completely at a loss to think of what could be causing this - any ideas welcome! -- View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/377/1237.aspx#1237 Catherine Goodwin Ticket Operations Harbourfront Centre 235 Queens Quay West Toronto, Ontario M5J 2G8 Office: (416) 973-4000 x 4850 Fax: (416) 954-0366 cgoodwin@harbourfrontcentre.com www.harbourfrontcentre.com heart of toronto's waterfront Harbourfront Centre A 10-acre public trust powered by the creative cultures of Canada and the world.
I checked that table and I couldn’t see any incorrectly assigned categories . I’m mystified!
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Catherine Goodwin Sent: 12 May 2009 14:36 To: Katherine Green Subject: Re: [Tessitura Ticketing Forum] Phantom Comp Tickets
I think one of your paid price types must be categorized as a comp in TR_PRICE_TYPE. We've had that issue a few times with price types such as "Member," where some events offer a comp to a member and some offer a discount. - Catherine Katie Green wrote:
-- View this message online at: http://www.tessituranetwork.com/COMMUNITY/forums/p/377/1237.aspx#1237 Catherine Goodwin Ticket Operations Harbourfront Centre 235 Queens Quay West Toronto, Ontario M5J 2G8 Office: (416) 973-4000 x 4850 Fax: (416) 954-0366 cgoodwin@harbourfrontcentre.com www.harbourfrontcentre.com
heart of toronto's waterfront Harbourfront Centre A 10-acre public trust powered by the creative cultures of Canada and the world.
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