Hello, everyone!
So, I'm trying to setup the Auto scheduling of the Expire Hold Codes Report Utility, and have a couple of questions:
1) I've set the report to run daily & to expire all seats with Development hold codes, two days before the report is run (basically all holds for a particular performance should be released two days before the show starts). Now, when we set up these development holds in the first place do we really need to set an expiration date & time within the Season Overview Seat map? Or will this utility expire them all for us, without an expiry date manually attached to the individual seats?
Ok, so I guess this was my only question. Here's how I've set the utility to run:
Thank you :)
Have you run the report not on schedule just to test it out? Perhaps the problem is how you are entering your relative dates for the schedule.
Another thing to check is that you have the correct season selected. In my testing just now I didn’t have the correct season selected and nothing happened. Once I fixed that it expired hold codes as expected. I don’t currently have my report server set up so I can’t test it out on a schedule.
If you continue having problems getting this to work I suggest opening a help ticket so that the support staff can sort it out for you.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
I've finally got it!
Conslusion: This report will release all VIP seats within the range of the “Start Performance Date” to “End performance date”. The “Expire As of (Date)” is equal to the day the report is run. Which would mean the individually held seats should have an expiration date equal to the date the report is run.