Hello, everyone!
So, I'm trying to setup the Auto scheduling of the Expire Hold Codes Report Utility, and have a couple of questions:
1) I've set the report to run daily & to expire all seats with Development hold codes, two days before the report is run (basically all holds for a particular performance should be released two days before the show starts). Now, when we set up these development holds in the first place do we really need to set an expiration date & time within the Season Overview Seat map? Or will this utility expire them all for us, without an expiry date manually attached to the individual seats?
Ok, so I guess this was my only question. Here's how I've set the utility to run:
Thank you :)
For the current parameters you have selected, yes you need an expiration date on the hold codes.
If you don’t want to do that, you can use the relative date options for Performance Start and End Date instead. If you leave Expire As of blank, it expires any of the selected hold codes in the selected performances, regardless of expiration date.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thank you, Kevin you made that really clear.
So then in this case it's best to leave the parameters as is. If I setup performance start & end date (then leave expire as of blank) then the seats will expire as the report runs - rather than two days prior to the run.