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Waiving fees online

Former Member
Former Member $organization

Our marketing department would like to send out offers which will waive our handling fees instead of a specific discount.  In the past we've always had these offers only available by phone so our ticket sellers can manually waive the fee.  Does anyone know if this is possible to do through a promotional code on the web?

Thank you!

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  • Former Member
    Former Member $organization
    You can do this with a promo code linked to a mode of sale that does not have fees linked to it, or you could set up ranking that would put them into a specific mode of sale without fees. We have it set up so that patrons who donate a certain amount of money are given ranking and their rank will not charge them fees online or on the phones.

    From: Julia Allal <bounce-juliaallal4670@tessituranetwork.com>
    To: Nicole Keating
    Sent: Tue Dec 07 10:31:38 2010
    Subject: [Tessitura Ticketing Forum] Waiving fees online

    Our marketing department would like to send out offers which will waive our handling fees instead of a specific discount.  In the past we've always had these offers only available by phone so our ticket sellers can manually waive the fee.  Does anyone know if this is possible to do through a promotional code on the web?

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • Former Member
    Former Member $organization
    You can do this with a promo code linked to a mode of sale that does not have fees linked to it, or you could set up ranking that would put them into a specific mode of sale without fees. We have it set up so that patrons who donate a certain amount of money are given ranking and their rank will not charge them fees online or on the phones.

    From: Julia Allal <bounce-juliaallal4670@tessituranetwork.com>
    To: Nicole Keating
    Sent: Tue Dec 07 10:31:38 2010
    Subject: [Tessitura Ticketing Forum] Waiving fees online

    Our marketing department would like to send out offers which will waive our handling fees instead of a specific discount.  In the past we've always had these offers only available by phone so our ticket sellers can manually waive the fee.  Does anyone know if this is possible to do through a promotional code on the web?

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization in reply to Former Member

    Reopening an old thread here with a question about online fee waiving - 

    I'm trying to have fees waived for renewing subscribers on our website, and am hoping to do it using our Web Discount MOS.  In the Fee Rules for our 2014 Sub Fee, I do not have this MOS selected.

    I've added the Web Discount MOS to all perfs and packages.  I've associated it with the right price types in TX_MOS_PRICETYPE and ship methods in TX_MOS_SHIPMETHOD.  It has active start/end dates in all areas.  Finally, I've created the source in the correct appeal (right now, an outside source for my testing purposes), added the source to TR_WEB_SOURCE_NO, and added an Offer to the MOS in Season Maintenance with all 3 of our Sub Price Types.

    Yet, when I try an order using the promo code at log-in, the fees are still there!

    My guess is that this is because even though the MOS is not selected in fee rules, the package, perfs, delivery method, and price types ARE.  I would assume MOS would override this... But perhaps no?  

    Let me know if I can be more clear - THANK YOU!

    Frannie