We had a large batch of tickets get accidentally reprinted which invalidated the original ticket barcodes. So now if those patrons show up their tickets won't scan in. Is there a way to revert back to the original tickets, or allow access for certain tickets for scanning even though they are the older barcodes? This is a couple hundred tickets from multiple shows so we'd prefer to not have the patrons coming back to the ticket office, or having to send out the reprints.
It would nice to have a feature to load an order and revalidate a ticket or cancel out a printed ticket batch to revert back.
Thank you in advance for any help.
Edward Trevino
Eisemann Center
Richardson, TX
Another option is you can run your scanners in offline mode. If you have the N-Scan number on your tickets you can still validate that the tickets are for the correct performance. But if you have the ticket number on the tickets, you will only be recording attendance. Heather’s suggestion is probably best, but if you can’t make that happen at least you have another option to head off all those invalid tickets.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks for the help...I think Heather's way will be too complex for us to implement right now. It's completely user error for this happening, but the system should have a verification message for printing. There is both the Print Ticket and Print Order buttons on the same screen under Sub Line items and in a mad rush during show time it is easy to press the wrong one. It would be nice if the system would verify with a message, Do You Want to Print ALL X Amount of Tickets? YES/CANCEL
This happens to us all the time, and usually it is in small batches that we can just resend them out, but we have some clients with large Comp orders and people ask us to reprint specific tickets from them.
Also some way of undoing this beyond jumping into SQL stuff would be nice.
Cheers,
-Edward