Hi,
Is anyone else using a customisation in TNEW to allow customers to pay off reservations? We have one in V15 and are wondering if there are any alternatives in V16 that people are already using?Our current customisation works by inserting a link in the order confirmation for any unpaid orders. The link fires a local procedure in TNEW that populates the cart with values from the order (event description, number of tickets, price types and £ values). The customer then checks out that cart and the payment is offset by an On Account balance. We then use that balance to pay off the original order.Before we commit to paying for this to be re-built in V16, we'd be interested to know if there any similar processes being used in V16?
Thanks
Brian
Hi Brian thanks for posting! Hopefully you'll receive a response here soon, but if not you might want to cross-post to the TNEW community group. - Gill Tasker, Community Manager
We were just taking about using standard one page giving to on_account as an alternative to Adyen Pay by link in the payments group
https://community.tessitura.com/topical_groups/payments-transactions-tessitura-community/f/discussions/35636/pay-by-link-products-adyen
One Page Giving is the workaround Tess support have suggested - the issue is it relies on the customer correctly entering the amount they owe. We'd want the amount to be pre-populated from the original order but we can't see how to achieve that with standard functionality.
hmmm. (assuming you are using an HTML template for confirmations)
can you create the link ala https://docs.tessitura.com/Help_System_v160/TNEW/Features/Building-Links-to-Your-Site.htm with the /donate/q/[slug]?amount=[##.##] parameter (the ## bit) equal to the current invoiced amount to make it dynamic?
In the confirmation we would say something along the lines of
Pay your invoice here <One page giving set up link> which had the append /donate/q/[slug]?amount=[##.##]Please use this email <the one we were sending to> The full amount of $[##.##]
I’ve tested that in V16 and the amount parameter is not passed to the One Page Giving page. It works for Contributions (/donate/i/…) but not One Page Giving (donate/q/…)
I don’t know if this is a bug or by design – I’ll add it to our support case.