New Subscribers for next day triggered email

Hello friends,

I am trying to make a list of new subscribers who ordered the day before. I have literally tried every permutation of package history package and ticket history package with price types and order date that is relative to run date. I have tried in, has, not in, and does not have, every way possible, and cannot get new subs. I've even tried in Extractions just to see if I could get it to work there. I could not.

We are on V15. Any advice?

- Chris

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  • Hey Chris, 

    I have an overall subscription acquisition list that Subscription Season with "has [future season], does not have [current/past season]". Adding Subscription Order Date = RunDate -1 seems to do the trick for me. I think the sub season is pulling from a local table, so not sure how useful this will be to you, but this is the query:

    SELECT DISTINCT a.customer_no
    FROM V_CUSTOMER_WITH_PRIMARY_GROUP a WITH(NOLOCK)
    JOIN(
    SELECT a1.customer_no
    FROM lvs_sub_hist a1 WITH (NOLOCK)
    WHERE a1.order_dt = DateAdd (dd,-1, CONVERT (varchar, GetDate(), 112))) AS e ON e.customer_no = a.customer_no
    WHERE a.inactive = 1
    AND EXISTS (
    SELECT *
    FROM lvs_sub_hist WITH (NOLOCK)
    WHERE a.customer_no = lvs_sub_hist.customer_no
    AND lvs_sub_hist.season IN (135, 134))
    AND NOT EXISTS(
    SELECT *
    FROM lvs_sub_hist WITH (NOLOCK)
    WHERE lvs_sub_hist.customer_no IN (
    SELECT customer_no
    FROM V_CUSTOMER_WITH_PRIMARY_GROUP
    WHERE customer_no = a.customer_no)
    AND lvs_sub_hist.season IN (126, 127))

    PS - I used to be Senior Ticketing and Patron Services Representative at LOKC myself :) 

  • LOL....it is such a small world. 

    Quick question....where are the season ID numbers pulling? Is that from TR_SEASON or from the Production Seasons tab of ticketing setup?

  • The season ID numbers are from TR_SEASON. And I believe it's pulling seated, paid package orders (or at least partially paid). The Subscription Season criteria element would avoid pulling any single tickets once those are on sale. 

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