What is the proper method to write-off a ticket purchased with a creditcard. We have a patron who's credit card was stolen and then the card was used to purchase tickets via the web. The tickets were delieverd via PAH and used. The card has been cancelled by the patron and we now need to write-off the transaction in Tessitura.
We set up a specific MOP that is used to write off any type of charge back. It directs the money to a GL that our finance department uses to track write offs.