What is the proper method to write-off a ticket purchased with a creditcard. We have a patron who's credit card was stolen and then the card was used to purchase tickets via the web. The tickets were delieverd via PAH and used. The card has been cancelled by the patron and we now need to write-off the transaction in Tessitura.
I would recommend applying the amount in question to a write off/adjustment payment method and then hitting insert to create a credit to charge back to the card. I would check with accounting to see if they have a preferred payment method for the write off.