Hi,
We're looking to improve the training we provide our new starts to get them ready for working on our ticket desk. Our front of house team volunteer to work on the ticket desk and the training we currently provide is generally very slow paced, bite size chunks, to make sure we don't overwhelm them with information and scare them. The issue we find is they also work 5 over 7, so they're potentially on the desk 1 day, then off for 2 consecutive days and then due to rotations etc they might be on the galleries for a couple of days resulting in a loss of knowledge or lack of confidence in putting the theory into practice the next time they are on the desk.
Does anybody have a similar scenario with the VEAs volunteering to work on the desk, and do you have any tips on how to approach the training?. We might just have to live and learn so to speak, and tweak the training as we go. But we've recently moved to V16 and have a pretty big summer exhibition coming up so it would be good to get as many of them up to speed as quickly as possible.
Thanks
Crichton
Hi Crichton,
I have created a "manual" for my team with all of the typical processes we use on a regular basis. It lists click-by-click directions and includes screenshots, so they can reference it at any time. I have mine built in a Word document, where you can include a Table of Contents at the top, set your sections with Header formatting, and when you click the section name in the table of contents, it pops you right down to the section you're looking for. OneNote might be slightly easier to navigate though, and I've been considering switching everything over to that.
There is another Tessitura Community Group - Onboarding and Upskilling, that covers lots of ideas around training! I'd recommend popping into their forum here: https://community.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/!
Best,
Katina