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E-ticket release dates?

Isaac Freeman
$organization

Hi all,

We generally have a pretty strict e-ticket release date of one week before a performance across all modes of sale, but have started to get requests from group bookers to send tickets earlier in order to facilitate their larger bookings, and are happy to allow this on an occasional basis. Is anyone aware of a way to force send e-tickets before the MOS release date, ideally by order?

Obviously we could create a new Groups MOS and set their release dates to be earlier, but this would mean applying it to all groups when many seem happy with the standard one week.

Any insights are appreciated! 

Thanks!

Isaac

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  • $organization

    Hi Isaac, 

    If you're in v16, the 16.0.10 service pack has made it so that you cannot override the etkt release date. We were "null" printing tickets and then hitting the Resend button, but that won't work anymore. The directive from Support was to create a new MOS allowing immediate delivery. I wonder if enough folks request it, if they would reinstate the ability to override the etkt release date with the Resend button. 

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  • $organization

    Hi Isaac, 

    If you're in v16, the 16.0.10 service pack has made it so that you cannot override the etkt release date. We were "null" printing tickets and then hitting the Resend button, but that won't work anymore. The directive from Support was to create a new MOS allowing immediate delivery. I wonder if enough folks request it, if they would reinstate the ability to override the etkt release date with the Resend button. 

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