Recently our patrons have been running into issues using our site on any kind of mobile device.
When patrons get to the check out screen of our tnew site, the field where they would enter their card information is blocked by an error saying "The iframe has not configured"
I've heard that having patrons disable certain protections on their devices or opening it in an incognito window resolves the issue, but I'm hoping there's another work around that I can implement on the tnew or tessitura side.
Hello Sean! This is Yessenia with Tessitura Network Support. We’re happy to assist you with this concern. I’ve created a Support ticket where we’ll work with you to find a resolution to this issue. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.