New Ticket Taking Staff

Hello -

I'm looking for a guide or video to help new staff members get acclimated with NSCAN. Something that can serve as a refresher for long time staff and also walk a new person through the process of access control and monitoring attendance. 

Anyone have anything they have received from Tessitura, Zebra or created on their own? My email address is nadler@metopera.org.

Thank you in advance!

Nicholas Adler

Senior Performance Manager

Office of House Management