At the opera company I work at, we create a ticketing campaign for the season, an appeal for each show, and sources to track different promotional efforts. As we are using sources more frequently this season than before, I have some questions that I hope someone would be able to help me with. Forgive me if answers for these can be found in the help documents, I was unable to locate this specific information.
1. Are there any reports in Tessitura where I can see which transactions use which source code? If there's not a report in particular, is there another way to access this information? I know that the sources page shows the number of transactions, but I would like to get more detailed than that if possible.
2. Is it possible to change the source of an order after an order has already been placed?
Thanks!
Rashida
Probably the easiest option is to use Analytics. I can't think of a standard report that give the source. Make sure you are clear on which Source you are referring to. There is the Order Source and the LineItem Source. They don't have to be the same. However, for online orders they are generally the same. In Analytics, the Source data is available in the Seats and Tickets cube.2. Yes, load the order and change the Order, LineItem, or both Sources, and then Done the order.