Hello - Jazz at Lincoln Center is planning to try using a flex pass/voucher system for its jazz club Dizzy's. We're thinking along the lines of packages that include, for instance, 6, 12, or 24 covers that can be redeemed for jazz club sets in any combination throughout the Dizzy's season, with a limit of 6 passes being used for the same show. I'm thinking of following a suggestion to build a dummy show for selling the passes and then exchanging folks into those shows as they redeem their passes. If anyone works anywhere with a flex pass or voucher system and has encountered any problems or pitfalls, I'd like to hear about them so that we might try and avoid them. And if you have any advice concerning best practices, I would really appreciate hearing that as well.
Hi! We do something similar-ish for our subscriptions (they're not fixed seat). We have dummy houses for each of the productions, and then notify subscribers once we are ready to begin ticketing that show. Things to think about would be the exchange path, especially online (we have a customization), and how you want to report sales figures. With having full on flex, I assume the income would be going into a generic pot, and then portioned to each show as the passes are exchanged. Is finance ok with having that much "generic ticket income"?
Thanks for pointing that out, Kathleen! I think Finance would probably be fine with it going into our jazz club GL code, but a good thing to keep in mind.