Hello - Jazz at Lincoln Center is planning to try using a flex pass/voucher system for its jazz club Dizzy's. We're thinking along the lines of packages that include, for instance, 6, 12, or 24 covers that can be redeemed for jazz club sets in any combination throughout the Dizzy's season, with a limit of 6 passes being used for the same show. I'm thinking of following a suggestion to build a dummy show for selling the passes and then exchanging folks into those shows as they redeem their passes. If anyone works anywhere with a flex pass or voucher system and has encountered any problems or pitfalls, I'd like to hear about them so that we might try and avoid them. And if you have any advice concerning best practices, I would really appreciate hearing that as well.
We used to do this, and my recommendation is that you have the expiration date on the tickets otherwise patrons will try to use them the next season. We also had staff contact patrons who had not redeemed their vouchers about mid-way, and towards the end, of the season to encourage them to use their vouchers before they expired.
Great points - thank you!