SYOS Allocations and MOS Switch

Hi Curtis,

It is possible to change the mode of sale on an order when there are line items in it.  So you could have someone add something to the cart then enter a promo code that changes the MOS.  The already added products just need to be available in the new MOS, along with the price types used for those products.

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

Moving this from the Web forum to Ticketing. Sorry for the double-post, but I need any input I can get. This is a rather unique problem, but any insight is welcome. Thanks!

Hello Everyone,

I have a very specific question to those organizations that have SYOS and use allocations for web sales.

When we currently build any online offer, we switch the user into a non-default Internet mode of sale. With our next website update, we want to roll out SYOS and attach ALL offers to the default Internet MOS, so patrons can purchase tickets to their “offered” performance and any other, non-related performance in the same order. Makes sense right?

The problem we’re having is when we consider allocations, which require a MOS switch to work. How have organizations with SYOS dealt with allocations vs. default internet MOS offers, when the patron already has a populated shopping cart?

A workaround we’re throwing around:

If patrons enter a promo code that switches MOS while having a populated shopping cart, we’re considering giving them the option to clear their existing cart to purchase the performance with offer, or cancel the offer request and finish their current order without offer. This isn’t ideal, since the patron would need to complete two separate orders either way to fulfill their needs.

Anyone else run into this problem?

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