Living Social or Groupons?

Hi Jeri,

We sell the Groupon orders onto individual accounts and we also use a specific A/R payment method that we have created to complete the orders. We have a ‘Groupon’ payment method, as well as a ‘Living Social’ payment method.

I would have to recommend Travelzoo.com as another good option. The best part of Travelzoo is that they redirect patrons from their website to your website so they can access the offer using a promo code that you’ve set up just like any other offer you would be doing yourselves. Then the patron’s information and money comes directly to you and into your database since they are purchasing through your website instead of a third party. They prefer to have the lowest discount available at the time the offer goes out, so we usually do a Travelzoo offer first, and then follow up with Living Social and/or Groupon depending on where we are with sales.

Maryke VanBeuzekom

Do you put Groupon purchases into one account or are individual accounts created?  My initial thought was to create accounts for each purchaser to track long-term success for the organization.  But that creates more processing time if invoice is used for payment.

Thanks again for your feedback.

Jeri

Hi,

We've done a couple of Groupon offers (the most recent for 800 tickets over 2 shows), and have used an "Invoice" payment method to complete the orders.  Once the check comes in from Groupon, I use that to pay off the invoices.

Also, I got tired of explaining that "the price on your ticket is what we actually receive from Groupon", so this time around I created a new ticket design with no price on it.  It was lovely.  : )

Lesley

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kara Whittington
Sent: Wednesday, November 03, 2010 1:25 PM
To: Lesley Chaney
Subject: Re: [Tessitura Ticketing Forum] Living Social or Groupons?

Hi Janna,

We've used Living Social and booked the tickets on account. It is a bit complicated, and we found (after working with Groupon in particular) that we needed to be very explicit with communication of the offer- particularly in that the price price printed on the ticket will vary from that of the consumer's payment.

Kara

We are looking into working with Living Social in our area.  My understanding is that it is alot like Groupons.  My questions is how are you booking the tickets when you get the money so much later.  Are you using a payment method that you reconcile later?  If so, how does that work with your business office when you are closing the books on a show but you may or may not have the money yet?

Thanks,

Janna Ellis

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Hi Jeri,

We sell the Groupon orders onto individual accounts and we also use a specific A/R payment method that we have created to complete the orders. We have a ‘Groupon’ payment method, as well as a ‘Living Social’ payment method.

I would have to recommend Travelzoo.com as another good option. The best part of Travelzoo is that they redirect patrons from their website to your website so they can access the offer using a promo code that you’ve set up just like any other offer you would be doing yourselves. Then the patron’s information and money comes directly to you and into your database since they are purchasing through your website instead of a third party. They prefer to have the lowest discount available at the time the offer goes out, so we usually do a Travelzoo offer first, and then follow up with Living Social and/or Groupon depending on where we are with sales.

Maryke VanBeuzekom

Do you put Groupon purchases into one account or are individual accounts created?  My initial thought was to create accounts for each purchaser to track long-term success for the organization.  But that creates more processing time if invoice is used for payment.

Thanks again for your feedback.

Jeri

Hi,

We've done a couple of Groupon offers (the most recent for 800 tickets over 2 shows), and have used an "Invoice" payment method to complete the orders.  Once the check comes in from Groupon, I use that to pay off the invoices.

Also, I got tired of explaining that "the price on your ticket is what we actually receive from Groupon", so this time around I created a new ticket design with no price on it.  It was lovely.  : )

Lesley

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kara Whittington
Sent: Wednesday, November 03, 2010 1:25 PM
To: Lesley Chaney
Subject: Re: [Tessitura Ticketing Forum] Living Social or Groupons?

Hi Janna,

We've used Living Social and booked the tickets on account. It is a bit complicated, and we found (after working with Groupon in particular) that we needed to be very explicit with communication of the offer- particularly in that the price price printed on the ticket will vary from that of the consumer's payment.

Kara

We are looking into working with Living Social in our area.  My understanding is that it is alot like Groupons.  My questions is how are you booking the tickets when you get the money so much later.  Are you using a payment method that you reconcile later?  If so, how does that work with your business office when you are closing the books on a show but you may or may not have the money yet?

Thanks,

Janna Ellis

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!