Living Social or Groupons?

Hi Janna,

We've used Living Social and booked the tickets on account. It is a bit complicated, and we found (after working with Groupon in particular) that we needed to be very explicit with communication of the offer- particularly in that the price price printed on the ticket will vary from that of the consumer's payment.

Kara

We are looking into working with Living Social in our area.  My understanding is that it is alot like Groupons.  My questions is how are you booking the tickets when you get the money so much later.  Are you using a payment method that you reconcile later?  If so, how does that work with your business office when you are closing the books on a show but you may or may not have the money yet?

Thanks,

Janna Ellis

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Hi Janna,

We've used Living Social and booked the tickets on account. It is a bit complicated, and we found (after working with Groupon in particular) that we needed to be very explicit with communication of the offer- particularly in that the price price printed on the ticket will vary from that of the consumer's payment.

Kara

We are looking into working with Living Social in our area.  My understanding is that it is alot like Groupons.  My questions is how are you booking the tickets when you get the money so much later.  Are you using a payment method that you reconcile later?  If so, how does that work with your business office when you are closing the books on a show but you may or may not have the money yet?

Thanks,

Janna Ellis

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Do you put Groupon purchases into one account or are individual accounts created?  My initial thought was to create accounts for each purchaser to track long-term success for the organization.  But that creates more processing time if invoice is used for payment.

Thanks again for your feedback.

Jeri

Jeri- we did it as one account. For anyone that redeemed the voucher, we included a "join our discount ticket buyers club" which we call "eclub" so that we could capture their information for future solicitations through our own discount channel.

Kara