We are experiencing what appears to be bot activity that involves fake accounts using stolen credit cards on our TNEW ticket purchase path. This activity has greatly increased in the past week and is a major issue.
If you use TNEW you should be reviewing orders and on the lookout for fishy behavior.
I'm posting this here to help the community with general awareness. If you discover similar behavior on your TNEW purchase path, perhaps post below or notify Tessitura so they are aware of how widespread this fraud scheme is.
Hey Joseph,
This has been on the increase for months now. We are TNEW but I believe this is happening to non-TNEW members as well. We have heard organizations outside the Tessitura Network (especially Broadway presenters) are also seeing a dramatic increase in this behavior. There's quite a few threads about this on many of the forums. I'm hoping Tessitura sees all of these posts and works to help us fight back against these bad actors. I have a couple dashboards we use to find accounts that have broken ticket limits if you'd like them.
Chris
Christopher Cuhel said:I have a couple dashboards we use to find accounts that have broken ticket limits
which i found in one of other forums, lovingly stole, and am about to put into the system!