So now that we've been in the system for a little over a year and have really gotten our patrons used to the new ticket buying process, we've noticed some things have become a lot easier...but there are still a few things we struggle with. If anyone has any advice on how to fix the below things (preferably in v16 as we'll be Live there in 6 weeks).
First, how do we stop people from buying duplicate tickets in TNEW? I know there is an Idea on the Ideas Board to create some sort of "Order History" area for patrons to see what they've already purchased, but until that becomes a thing, does anyone have a workaround?
Second, I know Entitlements will work to limit our member tickets to only our members with member records on file (thank you to everyone who answered that post!). However, will that also limit the number of tickets they can purchase based on level? An example: our Educator Membership Level only allows 1 ticket to be purchased, however at our First Friday event one of our Educator Level members bought 5 member tickets (way more than her level allows). How do we stop members from going over their limit?
Any and all advice would be helpful!
Both Entitlements and Benefits have the ability to limit how many tickets may be redeemed. Are you looking to limit the number available per show? I'm not sure what all the "Frequency" options are Benefits, and with Entitlements our limit is basically a total for the duration of the membership, but it looks like it can be set to Performance and Daily as well.
Would the N-Scan Membership Entry functionality on Production Seasons not work for you?
The problem with using NScan on their membership cards is most of the events in question are not free to them, they are a separate ticketed event. They get a discount, but not free. So scanning their membership card into the event wouldn't help.
I guess you could call it "per show" Although it applies to pretty much everything we do. Basically I need the system to say "This Household Membership gets 2 tickets per event and can be used for any event they choose." Meaning instead of 2 tickets for the whole year, it would be 2 MAD party tickets, 2 First Friday tickets, 2 Lecture tickets, etc.
I believe that's what "Per Show" will get you.
Awesome! I'll check it out.