So one of my patrons is having issues receiving her Print at Home tickets after purchasing via TNEW. We figured out that it was her Hotmail email that eats all her emails alive (her words exactly lol).
I added her Gmail to her constituent record and was able to send the confirmation email via the "TN_Express_Confirmation" which she received. However, when I go to click the "Request PAH Reprint" they keep getting sent to her Hotmail because that was the one with the login that purchased the tickets.
I just swapped her login onto the Gmail thinking that would fix the issue, but it didn't. The PAH Reprint STILL keeps going to her Hotmail...which is useless!
Does anyone know how to change the email address for a PAH Reprint where it will actually work correctly?
I believe you need to change it out in the order itself, and then hit the Reprint button. If you keep hitting reprint it sees the Hotmail email.
So, access that order go to the Atl Address, click the chiclet. Go to the Electronic Address tab and select the new on you just added.
Then hit Reprint PAH button, that should now send to the right email address.
Amanda
Never knew that button existed! That'll help so much! THANK YOU!