So I have an odd issue that I don't know if Tessitura can solve.
Our Art Explorers class filled up and then some this weekend for the first time ever (we have been running this class forever, except for the 1-2 years during Covid). Anyway, I figured out why we over sold. It's the same problem we've always had where parents can go with their kids to this class if they want. Well, we only have 20 physical chairs in the room for the students, but we can have as many parents as we want (because they can just stand around the room for the hour). The problem is we have to get attendance numbers of the parents as well. So we have our capacity set at 20 because of the 20 physical chairs, but that means that adults are getting sold chairs in our current set-up (which is the set-up we had pre-Tessitura).
It was never a problem until now because this class was never this popular! It's a great problem to have; I just want to know if anyone else has this problem and how did you fix it?
What I would love for Tessitura to do is give me a capacity of 20 for our Child/Student price type, but then say 50 for our Adult price type. Is there a workaround for this?
Hi Chelsea,
If I'm understanding you correctly, I think you might need to build a new facility (or open up seats in your current facility) so that your total capacity is 70. Then, I'd suggest adding a zone called "Parents - Standing Room Only" or some such to 50 of the seats, and leaving your existing zone on 20 of the seats. Enable your Adult price type only on the Parents zone, and enable your Child/Student price type only on the zone you already have, and you'll be able to sell more accurately for your space.
There are additional considerations with this sort of change, the main one being that most capacity numbers in Tessitura reporting will show you percentages based on a total capacity of 70, so I'd also suggest opening a ticket with Support to make sure this change doesn't solve one problem but create more.