• Replies 8 replies
  • Subscribers 415 subscribers
  • Views 222 views
  • Users 0 members are here
Related

True Tickets pros and cons?

Emily Johnstone
$organization

Oh hello fellow Ticketing folks!  

I'm the Ticket Office Manager for the Oregon Symphony here in Portland.  We're looking to explore etickets beyond the Print at Home capabilities with Tess.  We're thinking about using True Tickets.  I'd love to hear about using it on the back end as well as patron ease of use.  Really anything you'd like to share positive or negative about True Tickets.

Thank you!

Parents
  • $organization

    We literally just turned it live last week, and we've been very happy with it so far. They've been great to work with on the set-up and troubleshooting. Our patron use (including by myself) has been very smooth so far. The one thing to keep in mind is the stress on the WiFi in the building, especially in areas where the signal might be weaker.

    The benefit of having guests be able to see their seats (which is not an option for out of the box TNEW) has been huge for us already, and being able to control when the QR codes show up on the account has also been great to still help us control reselling.

    I'm sure we'll know more by end of the year when we've had two months on it, but overall positive so far.

  • $organization in reply to Jess Schuknecht

    Hi - we are considering True Tickets. Can you share any issues, both good and bad, that you have had since you implemented 5 months ago?

  • $organization in reply to Sally Slocum

    Our organization really struggled with third-party vendors. Not only is True Tickets a phenomenal digital ticket delivery from set-up to patron interface, but it's cut down on bad actors! We have an older patron base, so digital tickets are practically a bad word and consumer education of third-party vendors has been challenging. We have only been live with True Tickets since January, but so far so great.

    I should add that our organization is located in the mountains and Wi-Fi or a strong cell signal is a myth. We have run into intermittent issues with patrons having trouble loading a browser to access their true tickets, but we've designated certain places with a patron connection to combat this. 

Reply
  • $organization in reply to Sally Slocum

    Our organization really struggled with third-party vendors. Not only is True Tickets a phenomenal digital ticket delivery from set-up to patron interface, but it's cut down on bad actors! We have an older patron base, so digital tickets are practically a bad word and consumer education of third-party vendors has been challenging. We have only been live with True Tickets since January, but so far so great.

    I should add that our organization is located in the mountains and Wi-Fi or a strong cell signal is a myth. We have run into intermittent issues with patrons having trouble loading a browser to access their true tickets, but we've designated certain places with a patron connection to combat this. 

Children