Our new policy this year was to have tickets wait to send until 2 weeks prior to each performance. As we are now having more and more shows each week calls from patrons not seeing their PAH ticket email have increased.
I think I have a theory but wanted to know if others have noticed similar trends.
Is anyone else having a lot of issues with patrons not seeing PAH tickets come in and do you have theories? YES, we do ask them to check their junk, spam, and even search for our boxoffice email address which they should be arriving from. =)
Thanks!
Christina
For us, it seems to be specific to email providers and the specific tools each provider is using to avoid spam and malicious email. Everything changed when we went from using an internal Exchange server to using Microsoft 365 Exchange (via an SMTP relay on our network); some problem providers stopped having problems, others that had never before had a problem stopped working. I think my full-time job could be trying to placate email providers, convincing them that we are not filthy spammers.
Consequently, the list of providers that have trouble receiving our PAH email changes over time. Years gone by, Gmail, Comcast, and everything connected to AT&T were the ones having issues; currently Earthlink is the primary one in distress.