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Patrons who are not getting PAH tickets my theory...

Christina DeYoung
$organization

Our new policy this year was to have tickets wait to send until 2 weeks prior to each performance. As we are now having more and more shows each week calls from patrons not seeing their PAH ticket email have increased.  

I think I have a theory but wanted to know if others have noticed similar trends. 

  • It seems that most people having issues have more than one performance in each order. (one in OCT, one in NOV, one in DEC) 
  • Other theory is most of the people calling seem to either have a comcast email or hotmail email.

Is anyone else having a lot of issues with patrons not seeing PAH tickets come in and do you have theories?  YES, we do ask them to check their junk, spam, and even search for our boxoffice email address which they should be arriving from. =)

Thanks!

Christina

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  • $organization

    Hi Christina,

    Our main issue with PAH tickets also seems to mostly be with Hotmail accounts. I actually have a ticket going about it with Tessitura. 
    We do occasionally have issues with orders that have either different performance dates in the order or packages - those tickets will be sent separately based on when the Eticket release date is. 

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  • $organization

    Hi Christina,

    Our main issue with PAH tickets also seems to mostly be with Hotmail accounts. I actually have a ticket going about it with Tessitura. 
    We do occasionally have issues with orders that have either different performance dates in the order or packages - those tickets will be sent separately based on when the Eticket release date is. 

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