Hey friends,
I am wondering if any of you amazing people have built a dashboard (or custom report) that can find accounts that a total ticket count for a show that is higher (or equal to) your published ticket limits. We are trying to find an easy way to find accounts who have either: A) purchased to the ticket limit (or over somehow) on web orders and/or B) accounts that have placed multiple orders that bring them to a total ticket amount that is equal to or more than your ticket limit.
We have been getting slammed by chargebacks and we need to find every way possible to find these accounts as soon as possible to return those tickets before a chargeback would happen.
Any and all advice is appreciated.
Chris
Don't have an answer to your question, Chris. Just commenting to commiserate that we also got slammed with chargebacks in the last month or so, matching the pattern you're seeing. It's not just you!