Hey friends,
I am wondering if any of you amazing people have built a dashboard (or custom report) that can find accounts that a total ticket count for a show that is higher (or equal to) your published ticket limits. We are trying to find an easy way to find accounts who have either: A) purchased to the ticket limit (or over somehow) on web orders and/or B) accounts that have placed multiple orders that bring them to a total ticket amount that is equal to or more than your ticket limit.
We have been getting slammed by chargebacks and we need to find every way possible to find these accounts as soon as possible to return those tickets before a chargeback would happen.
Any and all advice is appreciated.
Chris
Hi Chris, Just curious and want to learn...why are you getting slammed by Chargebacks? Who is initiating these? The broker or patrons who went through the broker? What reason are they giving for the chargeback?
We have been a few uptiks in chargebacks, but nothing crazy.
Hey Jessica. It's always an account that has either one order with our ticket limit or multiple orders with our ticket limit or multiple order that equal or go over our ticket limit. They are almost always out of state and have email addresses that are clearly not real. Usually some of the tickets get used but we've seen it when none of the tickets get used or when all get used. They then do a chargeback with the credit card. We haven't won yet even providing all the information we do. We will be doing our move over to Merchant Services in the coming months and I'm hoping that will help curb this problem some. I'm also working on an analytics dashboard to try to find these accounts in advance and at least be aware of them, that I think is starting to take shape. Once I have it the way it works for us, I'll be happy to share it here.