Hello Ticketing Peeps!Trying to find out either if this is expected behavior or if there's a workaround regarding how payments on ticket orders are handled with setting up payment plans. The issue I'm seeing is that when creating an order, and then applying a partial payment to that order, upon creating then a payment plan for the remaining balance, the initial payment is not being considered. I feel like this operates differently than in the Contribution Editor with pledges and pledge payments. In pledges, it seems the initial payment is at least listed and counted as current. But with ticket order, The payment plan will default to total for the order, not total due.
Has anyone any advice on how to best handle this? Particularly when it comes to setting up credit card auto billing.
Thanks!
-Maureen Cotellese
Hi Maureen,
If you run the initial payment manually in the order, you'll need to include that in the payment schedule as a date that will not be pulled in your auto billing. For example, my ticket order billing utility pulls any payment dates from the beginning to the end of the report run month, and the payment itself runs on the 15th of the month. Because of this setting, I would set the payment schedule to have the manually run payment amount as the last date of the previous month. Please let me know if any of that is unclear, but I hope that helps!