I feel like I know the answer to this, but I'm asking anyway...
Is there a way to resend a Print at Home ticket?
Recently we've been having issues where the patron types their email address in wrong into TNEW. So when they register for something, they never receive the tickets (because the email it was sent to doesn't exist). They call us asking to resend the tickets after they realized the mistake. We go into their constituent record to fix the email, then send a "TN_Express_Confirmation" so they at least have the confirmation with the order number and everything. But we'd like to also be able to send them the tickets! Those are the important part!
I'm sure the answer is no and that the confirmation is the best we can do, but I figured I would ask anyway.
You can request a PAHT reprint in the order of the tickets. You have to be in a batch to do it, not in the constituent record. It's a button on the bottom left of the window that pops up when you hit Print in the order.
How have I never noticed that button!! That makes life so much better! Will that also work for PAH tickets that need to be exchanged?
You can request the reprint for any ticket where PAH is the delivery method. If you exchange tickets, you can "reprint" those too. It won't remove the original tickets from the constituent's inbox, but they will still get the new ones. The old ones won't work because they were superseded by a reprint, just like regular printed tickets.