Good morning,
My name is Linda Bowlen. I am the Director of Ticketing for the McCallum Theatre in Palm Desert, CA. We are new to Tessitura and are in our discovery/set up stage. I am getting ready to set up our modes of sale and wanted to reach out for some advise. The obvious choices would be Internet, Phone, Walk Up/Window Sales but we also have a group of high donors that get special privileges that place their order at the beginning of the season via a mail order or faxed form. How do you characterize those? We could use Mail I guess, but was wondering what other options you have used that prove helpful? Our current system is very convoluted and I want to make everything is Tessitura as easy and clear as I can from the get go. I would appreciate your suggestions. Thank you in advance.
LB
Even though we aren't a performing arts center, we have the same situations with larger donors. We have a MOS that we titled "Back Office" that covers anything done directly by upper office staff. It's different from phone sales because that is used if someone calls to sign up for a program or whatever (which our front desk usually takes).
Basically for us the distinction is anything that can be sold by Front Desk or by TNEW (so for us: general admission, classes, lectures, etc.) does not get the Back Office designation.