Good morning,
My name is Linda Bowlen. I am the Director of Ticketing for the McCallum Theatre in Palm Desert, CA. We are new to Tessitura and are in our discovery/set up stage. I am getting ready to set up our modes of sale and wanted to reach out for some advise. The obvious choices would be Internet, Phone, Walk Up/Window Sales but we also have a group of high donors that get special privileges that place their order at the beginning of the season via a mail order or faxed form. How do you characterize those? We could use Mail I guess, but was wondering what other options you have used that prove helpful? Our current system is very convoluted and I want to make everything is Tessitura as easy and clear as I can from the get go. I would appreciate your suggestions. Thank you in advance.
LB
Some of the MOS's that we have (in addition to the ones you listed) include one Presale one for each level of our memberships (since they get different presale access times), and also Exchange, Group Sales, In House, Testing and Door Sales (only used for sales during the hour before each event that the Box Office sells tickets for that event).
Diana this is SO helpful. I had MOS in my mind/my understanding as the HOW they purchased. In our current system we also have membership levels that purchase on a presale at different access times, but we have to set up a special multi step promotion and create a ticket type for each one. I did not realize MOS could be set up for those. Would you mind if I sent you a message inquiring a little more about how you handle the presale?
I don't know all the ins and outs of the setup - as it was already in place when I started. I do know that when we build events, we set the start time for the MOS for each of the member presale levels as the date/time that that membership level will have access.
We also set up a source code for each membership presale level for that presale - which is part of the link that we send the members in order for them to get access during the presale.
Each of our presale levels has an entry in TR_WEB_RANKING. (Here's the info about TR_WEB_RANKING: https://www.tessituranetwork.com/Help_System/Content/System_Tables/TR_WEB_RANKING.htm)
Just before the presale starts, we go in to that system table and click the correct ranking for that presale (and unclick the previous one).
When the member clicks on the link in the presale announcement email, and then they log in to their account in TNEW, it checks their ranking and determines if they are eligible for that presale and, I believe, switches to that MOS rather than the Online MOS. For phone sales, agents would need to enter the correct presale source code and the correct MOS in order to access the events that are part of the presale.
Hopefully that helps! And, as I said, there may be more setup details that I am not aware of, since they were there before me. These are the portions that I deal with regularly.