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Setting up modes of sale-what works for you?

Linda Bowlen
$organization

Good morning,

 My name is Linda Bowlen. I am the Director of Ticketing for the McCallum Theatre in Palm Desert, CA. We are new to Tessitura and are in our discovery/set up stage. I am getting ready to set up our modes of sale and wanted to reach out for some advise. The obvious choices would be Internet, Phone, Walk Up/Window Sales but we also have a group of high donors that get special privileges that place their order at the beginning of the season via a mail order or faxed form. How do you characterize those? We could use Mail I guess, but was wondering what other options you have used that prove helpful? Our current system is very convoluted and I want to make everything is Tessitura as easy and clear as I can from the get go. I would appreciate your suggestions. Thank you in advance.

LB

Parents
  • $organization

    Hi Linda.

    I think it depends on what you're looking to have your high donors be able to do. Is it early access only, is it a waiving of fees, etc.? Would they be able to do these on their own online as well, or do they have to be done by someone in your office?

    A separate mode of sale beyond what the three you list is probably the easiest solution, since you can customize that path for fees, price types, etc.

    For what it's worth, our box office also uses a Back Office mode of sale that is used only by managers. That gives access to a variety of price types that general staff may not have, and also is one we use for no fees. We also use it for a lot of testing before general public/staff have access to it.

    Happy to have a conversation about this further if you'd like. I remember what it was like getting set-up, and there will definitely be questions.


    Best,


    Jess

Reply
  • $organization

    Hi Linda.

    I think it depends on what you're looking to have your high donors be able to do. Is it early access only, is it a waiving of fees, etc.? Would they be able to do these on their own online as well, or do they have to be done by someone in your office?

    A separate mode of sale beyond what the three you list is probably the easiest solution, since you can customize that path for fees, price types, etc.

    For what it's worth, our box office also uses a Back Office mode of sale that is used only by managers. That gives access to a variety of price types that general staff may not have, and also is one we use for no fees. We also use it for a lot of testing before general public/staff have access to it.

    Happy to have a conversation about this further if you'd like. I remember what it was like getting set-up, and there will definitely be questions.


    Best,


    Jess

Children