• Replies 4 replies
  • Subscribers 417 subscribers
  • Views 85 views
  • Users 0 members are here
Related

Limiting what a gift certificate can be used against

Naomi Bowen
$organization

Hello all,

From what I can find, this question was last asked over 12 years ago and got no responses, so I thought I'd give it a go now!

Has anyone found a scalable way of producing a "gift certificate" which is limited to redemption against a specific product?

I have come up with a prototype using Source Codes/Pricing rules against specific production seasons, but this would only really work for a limited run of the gift voucher, and also has a margin of error for the selling team. It is also not immune to recipients redeeming multiple times without regular intervention from us running redemption reports.

If anyone has managed this, I would love to hear about it, especially with it being nearly Christmas and everything...

All best wishes,

Naomi

Parents Reply Children
  • $organization in reply to Katina White

    A little update on what I've managed to acheive so far. It should be noted that this is not suitable for online use, but does help us out with purchase and redemption on site or over the phone.

    I've created a Gift Certifcate Reciept for each of our 3 core sites. Each of our sites has its own Mode of Sale, to which I have assigned its corresponding gift certificate. This means that each certificate can only be redeemed against performances to which the Mode of Sale has access. 

    It is not a flawless solution as yet, but it has made definite inroads towards a workable solution!

  • $organization in reply to Naomi Bowen

    Thank you for the update Naomi!

    I'm going to put this here for anyone else looking for a solution on a custom site.

    We created a way to redeem a gift certificate online by using a promo code for redemption, and a feature flag that we use in our codebase. 

    It's entirely custom so I know this can't be a solution for TNEW. But basically the patron can give a gift certificate and redemption is as follows:

    • Use a promo code applied to show only the shows available for redemption
    • Using the feature flag: If the promo is applied, restrict the purchase path so if this specific promo is applied, only the gift card redemption field is showing. 
    • If the patron adds a donation or something else to cart, they have an option to use their credit card after they use their gift card, so they can cover anything additional.

    This is also not a perfect process. If the promo isn't applied correctly, the patron CAN still use the gift cert as a regular gift card. There is no way to really limit what they can use it on. We just hope that being clear with messaging helps. We haven't gone through our redemption period - we are hopeful it will go smoothly!

  • $organization in reply to Danielle Greaves

    That's really interesting, Danielle, thank you for sharing! And good luck with the redemption period. Would love to hear how it goes.